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CCNA

100
100

CCNP

100
100

CEH

100
100

CISSP

50
50

MCSA

100
100

Zak Solutions

Pifss Helpdesk

01/10/2010 01/12/2012

Monitor and follow policies on backups, network, and storage capacity, and change management. Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training. Read or listen to client problems and collect necessary information to identify and solve technical issues. Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems

PIC

Network Engineer

18/08/2013

establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards; the design and implementation of new solutions and improving resilience of the current environment; maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation; undertaking data network fault investigations in local and wide area environments, using information from multiple sources; securing network systems by establishing and enforcing policies, and defining and monitoring access; the support and administration of firewall environments in line with IT security policy; updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations; reporting network operational status by gathering and prioritising information and managing projects; upgrading data network equipment to the latest stable firmware releases; the configuration of routing and switching equipment; the configuration of hosted IP voice services; the basic configuration of firewalls; remote support of on-site engineers and end users/customers during installation; remote troubleshooting and fault finding if issues occur upon initial installation; capacity management and audit of IP addressing and hosted devices within data centres; liaising with project management teams, third-line engineers and service desk engineers on a regular basis;